Support desk
We’ll help you plan with confidence
Have a question about timing, what to bring, accessibility considerations, or how your request will be handled? Send us the details and we’ll respond with clear guidance.
Common questions we can help with
Timing & check-in
How early to arrive and what happens on-site.
What’s included
Clear inclusions and items you’ll want to plan for.
Accessibility notes
We’ll review what matters for your group.
Group & comfort
Questions about participation, mobility, and preferences.
If you’ve already sent a request, include your preferred date and the name on your booking so we can find it faster.
Contact & help
Tell us what you need
Response times
We typically respond within one business day. For time-sensitive questions, include your preferred date and time window.